Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Instructing
Teaching people how to do something.
Active Learning
Figuring out how to use new ideas or things.
Social Perceptiveness
Understanding people's reactions.
Management of Personnel Resources
Selecting and managing the best workers for a job.
Negotiation
Bringing people together to solve differences.
Time Management
Managing your time and the time of other people.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Coordination
Changing what is done based on other people's actions.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Management of Financial Resources
Making spending decisions and keeping track of what is spent.
Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Speaking
Talking to others.
Reading Comprehension
Reading work-related information.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Persuasion
Talking people into changing their minds or their behavior.
Active Listening
Listening to others, not interrupting, and asking good questions.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
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